Fraud Prevention.
We take your security seriously. We use a multi-layered approach to detect and prevent various types of fraud targeting our products and clients.
Report a fraud or scam.
If you believe you may have been scammed, contact the OFX team straight away.
We use these measures to keep your transfers secure.
Fraud detection technology
Our sophisticated software monitors new account registrations, logins and transactions to identify potentially suspicious activity. We use multi-factor authentication at login to provide a second layer of protection.
Anti-fraud specialists
Our team of global OFXperts use industry-leading practices to safeguard and verify your identity, monitor for suspicious transactions, and investigate reports of unauthorised account activity.
Specialised training
Every one of our team members receives regular anti-fraud training, meaning you are in safe hands each time you speak to an OFXpert.
The same principle banks use to monitor your credit card.
Our specialists use leading-edge technology to monitor accounts for unusual activity. This proactive approach allows us to flag potential issues before they impact your transfers, giving you the same level of confidence you'd expect from a major financial institution.
What can you do to protect yourself?
There are many different types of fraud and scams out there. We work hard to protect you but it's important to be aware of potential threats when you're outside of our platform.
Need help?
Think you've been targeted? Our client assistance page has direct steps to follow.
Contact us →Be wary when receiving unsolicited emails or SMS with links or phone calls asking for personal and financial information. Independently contact the company to verify the legitimacy of the contact.
Use two-factor authentication on your accounts. Especially, email and banking accounts.
Don't open attachments from people you don't know.
Don't click on pop-up investment ads on social media or links in unsolicited emails or SMS.
Always check the recipient details are correct before making any transfers.
Frequently check your social media and bank accounts for any unusual activity or fraudulent transactions.
Research before you commit to any investments (eg. Who owns the company, how has it recently performed on the stock exchange, does it have a financial services licence?).
Never provide your identification numbers or documents to unverified third parties.
Avoid using public computers or WI-FI hotspots to access or provide personal information.
Don't store passwords, credit card details or user IDs in browsers or devices without encryption.
Be careful about how much personal information you share on your social media accounts.